Shipping/Returns/Contact Us

SHIPPING

AUSTRALIA - SHIPPING IS A FLAT RATE OF $12.00 AUSTRALIA WIDE PER ORDER. 

OVERSEAS - FOR OVERSEAS ORDERS PLEASE EMAIL US YOUR REQUIREMENTS AND WE CAN SEND YOU A SHIPPING QUOTATION. IF YOU WISH TO THEN PROCEED WE CAN SEND A PAYPAL INVOICE.

PLEASE NOTE:  BULKY ITEMS OR DELIVERIES TO REMOTE AREAS OF AUSTRALIA MAY INCUR AN EXTRA DELIVERY CHARGE. WE WILL NOTIFY ONCE WE HAVE PACKED YOUR ORDER AND CALCULATED THE MOST ECONOMICAL DELIVERY METHOD FOR YOU. 

SOME CHEMICALS CANNOT BE DELIVERED DUE TO DANGEROUS GOODS. LOCAL DELIVERY ON THESE PRODUCTS (SOUTHERN SUBURBS MELBOURNE ONLY) OR PICK UP FROM CARRUM DOWNS AVAILABLE BY ORDER ONLY. PLEASE RING 0438 394 560 TO ORDER CHEMICALS.

Shipping is by Australia Post or by Courier.  Parcels sent via Couriers may be left at your front door if no-one home. Please advise if you require a signature on delivery.

Pick ups are available from us in Carrum Downs, Vic by arrangement. Phone Caroline 0438 394 560 to arrange your pick up.

RETURNS

Products purchased from us may be returned within 30 days of purchase date. All products returned for credit must be in original unused condition and in original packaging.  If your item was a special buy in a restocking fee may apply. Refunds do not include any freight costs. Buyer is responsible for return freight costs. Please contact us prior to returning your goods. Phone Ross 0407 800 698 or Caroline 0438 394 560. 

Will Pump Pty Ltd. Trading as Splashes Online Pool Shop.

A.B.N.  68 006 810 966

P.O. Box 965, Braeside,  Vic   3195